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Shipping and Delivery

Shipping destinations

We currently deliver to the following countries:

Australia Canada
Denmark Finland
France Germany
Greece Hong Kong
Ireland Italy
Japan Malaysia
Netherlands New Zealand
Norway Spain
Sweden Switzerland
United Kingdom United States

We also ship island-wide within Singapore.

If you wish to purchase from a country that is not listed above, please contact us at info@ongshunmugam.com and we will advise you on the relevant shipping methods and charges.


Shipping methods

We ship direct from Singapore via SMARTPAC for local orders and Speedpost EMS Courier for international orders.

All orders shipped are trackable and require a signature upon delivery.

Once your order has been dispatched, you will receive an email from us informing you of such and we will disclose the order’s relevant tracking number and tracking link as provided by our shipping partner. This number can be used to verify the status of your shipment.


Delivery times

Based on your location, delivery times are:

  • Singapore – 1 to 2 working days
  • Asia Pacific – 1 to 4 working days
  • Europe – 2 to 4 working days
  • North America – 2 to 4 working days

Please note that we aim to dispatch all orders within 2 working days with the exception of Singapore public holidays and peak periods where this may take longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Ong Shunmugam cannot be held responsible for any delays caused by destination customs clearance processes.

If you require an item urgently, we will do everything we can. Before you place an order, please contact us at order@ongshunmugam.com for expedited alternatives.


Shipping costs & packaging

To view shipping charges before purchase, add the relevant item(s) to your shopping bag and proceed to checkout. You will then be able to select your shipping destination and preferred packaging method to view the shipping charges before you complete the checkout process.

Shipping costs vary according to the method of packaging you select:

  • Standard Packaging

Your order will be wrapped in plastic and then packed into a bubble envelope. This packaging may suffice for smaller orders of say, one item.

  • Signature Packaging

Your order will be wrapped in tissue paper and then packed into a signature Ong Shunmugam storage box. This box is sturdy yet elegant and never fails to impress.


Free Shipping

Purchase three or more items and enjoy free shipping to any of our shipping destinations.

At checkout, select your preferred method of packaging and complete the checkout process as per normal. Once your payment has been received we will issue you a refund of the shipping costs incurred. This refund will be issued before your order is dispatched and in the same form of payment originally used for purchase.


Taxes & Duties

We do not collect any Goods & Services Tax (GST) on our local transactions as we are currently not required to be registered under the Singapore GST Act.

Please note that international recipients are responsible for all duties and taxes upon delivery.


Important information

All orders require a signature upon receipt, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Ong Shunmugam and transfer of responsibility in the same way.

We are unable to redirect orders to an alternative address once the order has been dispatched.  Please select the most suitable shipping address when checking out.

Dispatch times are provided as guidelines only, and do not take into account possible delays caused by payment authorization or transaction failures.

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